| Eligibility |
Unopened, unused items in original packaging returned within 30 days of receiving your order. |
| Return Process |
Log into your account, select the order/item(s), and submit a return request for evaluation. |
| Approval Time |
Requests are evaluated within 48 hours. Approved returns receive detailed instructions. |
| Refund Processing |
Refunds processed within 30 days after evaluating returned items. |
| Restocking Fee |
20% restocking fee applies to all returns. |
| Shipping Costs |
Customers cover return shipping unless otherwise specified. |
| Exclusions |
No returns or exchanges on opened, customized, or used items. |
| Sustainability Commitment |
Returns/exchanges are limited to reasonable requests to minimize waste and support sustainability. Please, limit 2 Returns/Exchanges per customer. |
| Personalized Support |
Email concierge@gressaskin.com for advice or schedule a live consultation for product guidance. |
| Account Requirement |
Returns/exchanges must be initiated through a registered account. |
