Return Policy

LOVE GUARANTEE

GRESSA Ritual is defined as effortless, luxurious and beautifying. We understand that skincare is personal and want you to be happy with your purchase. For that reason we guarantee you love your GRESSA from first to last drop.

 

Returns

We want you to be happy with your purchase. If for any reason you are not satisfied with your Gressa Skin purchase please email us at exchanges@gressaskin.com to and let us know why you want to return your product. We will email you further directions on how to return your item.

Note: We will not accept returns without this initial contact. Refunds can only be issued within 30 days of receipt of orders. After 30 days of receiving your product, we can issue you store credit.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

 

Refunds (if applicable)

Follow the return policy listed above. Once your return is received and inspected, including the email correspondence with our exchanges team, we will send an email to notify you that we have received your returned item. At that time, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (depending on your bank).

 

Exchanges (if applicable)

We only replace items if they are defective, damaged or do not match your skin tone. Note: Exchanges can only be issued within 30 days of receipt of orders. Please email us at exchanges@gressaskin.com and let us know what you would like to return, and what you want in exchange and why. Print out the correspondence with our exchanges team and include it with the product that you are returning. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Immediately upon receipt we will send your requested replacement item. If an exchange is due to our company mistake (defect, incorrect color, etc) we will issue a return label so that you are not responsible for return shipping charges.